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Help Desk & Knowledgebase Software 1.3.10

Does "Swift Help Desk Support Software Ticketing System" work with WordPress 4.9.2 and PHP 7.0.16? A smoke test was performed on .

Summary

Errors
2PHP notices
No JavaScript exceptions
All test pages loaded successfully
1Resource error (CSS, JS, images, fonts and so on.)
  • 1 404 File Not Found
Performance

Memory usage: 66.64 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment
WordPress version4.9.2
PHP version7.0.16
MySQL version5.7.17
PHP memory limit256M
Plugin Info
Last updated
Active installs <10
WordPress.org page https://wordpress.org/plugins/help-desk-support-software/
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Pages 6

Plugins ‹ Test site — WordPress

Page screenshot: Plugins ‹ Test site — WordPress
URL /wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s=
Requested URL /wp-admin/plugins.php?action=activate&plugin=help-desk-support-software%2Fswift_helpdesk.php&plugin_status=all&paged=1&s&_wpnonce=74f23a317e
Aspect after-activation
HTTP status 200 OK
Load time 0.071 s
Memory usage 2.96 MiB
JS errors None
Resource errors None

Swift Helpdesk

Page screenshot: Swift Helpdesk
URL /wp-admin/admin.php?page=shd_settings
Aspect menu-item
HTTP status 200 OK
Load time 0.067 s
Memory usage 2.95 MiB
JS errors None
Resource errors None

Swift Helpdesk → Feedback

Page screenshot: Swift Helpdesk → Feedback
URL /wp-admin/admin.php?page=shd_feedback
Aspect menu-item
HTTP status 200 OK
Load time 0.031 s
Memory usage 2.92 MiB
JS errors None
Resource errors None

Swift Helpdesk → Use / Help

Page screenshot: Swift Helpdesk → Use / Help
URL /wp-admin/admin.php?page=shd_use_help
Aspect menu-item
HTTP status 200 OK
Load time 0.032 s
Memory usage 2.92 MiB
JS errors None
Resource errors None

Swift Helpdesk → Updates & Tips

Page screenshot: Swift Helpdesk → Updates & Tips
URL /wp-admin/admin.php?page=shd_dashboard
Aspect menu-item
HTTP status 200 OK
Load time 2.417 s
Memory usage 3.48 MiB
JS errors None
Resource errors 
[
    {
        "errorCode": 203,
        "errorString": "Error downloading https://i0.wp.com/swiftcloud.ai/support/wp-content/uploads/2014/09/swift_help-1-1.jpg?resize=627%2C399&ssl=1 - server replied: File Not Found",
        "status": 404,
        "statusText": "File Not Found",
        "url": "https://i0.wp.com/swiftcloud.ai/support/wp-content/uploads/2014/09/swift_help-1-1.jpg?resize=627%2C399&ssl=1"
    }
]

Test site – Just another WordPress site

Page screenshot: Test site – Just another WordPress site
URL /
Aspect front-page
HTTP status 200 OK
Load time 0.088 s
Memory usage 2.8 MiB
JS errors None
Resource errors None

Benchmark

URL Load time Memory usage
Inactive Active Change Inactive Active Change
/wp-admin/index.php0.152 s0.060 s-0.092 s2.97 MiB3.08 MiB+ 103.78 KiB
/wp-admin/edit.php0.104 s0.098 s-0.006 s3 MiB3.1 MiB+ 101.56 KiB
/wp-admin/post-new.php0.191 s0.147 s-0.044 s3.07 MiB3.17 MiB+ 107.74 KiB
/wp-admin/upload.php0.088 s0.079 s-0.009 s2.9 MiB2.94 MiB+ 36.48 KiB
/wp-admin/options-writing.php0.085 s0.048 s-0.037 s2.89 MiB2.93 MiB+ 36.85 KiB
/wp-admin/media-new.php0.043 s0.081 s+0.038 s2.88 MiB2.92 MiB+ 38.41 KiB
/wp-admin/edit-tags.php?taxonomy=category0.092 s0.079 s-0.013 s2.92 MiB2.96 MiB+ 38.1 KiB
/wp-admin/post-new.php?post_type=page0.193 s0.172 s-0.021 s3.07 MiB3.17 MiB+ 100.48 KiB
/wp-admin/options-discussion.php0.073 s0.083 s+0.010 s2.89 MiB2.92 MiB+ 37.16 KiB
/wp-admin/edit-comments.php0.089 s0.053 s-0.036 s2.93 MiB2.97 MiB+ 38.77 KiB
/0.076 s0.091 s+0.015 s2.71 MiB2.8 MiB+ 93.64 KiB
Average 0.108 s0.090 s-0.018 s2.93 MiB3 MiB+ 66.64 KiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Options wp_options 1

PHP Error Log 2 lines

[20-Jan-2018 14:17:20 UTC] PHP Notice:  Undefined index: swift_err_msg in /wp-content/plugins/help-desk-support-software/sections/swift-form-error-popup.php on line 86
[20-Jan-2018 14:17:23 UTC] PHP Notice:  Undefined index: swift_err_msg in /wp-content/plugins/help-desk-support-software/sections/swift-form-error-popup.php on line 86
See also: All tests for this plugin, How to Hide Swift Help Desk Support Software Ticketing System Admin Menus