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Help Desk & Knowledgebase Software 1.3.13

Does "Swift Help Desk Support Software Ticketing System" work with WordPress 4.9.6 and PHP 7.0.16? A smoke test was performed on .

Summary

Errors
2PHP notices
No JavaScript exceptions
All test pages loaded successfully
1Resource error (CSS, JS, images, fonts and so on.)
  • 1 404 File Not Found
Performance

Memory usage: 55.31 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment
WordPress version4.9.6
PHP version7.0.16
MySQL version5.7.17
PHP memory limit256M
Plugin Info
Last updated
Active installs <10
WordPress.org page https://wordpress.org/plugins/help-desk-support-software/
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Pages 6

Plugins ‹ Test site — WordPress

Page screenshot: Plugins ‹ Test site — WordPress
URL /wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s=
Requested URL /wp-admin/plugins.php?action=activate&plugin=help-desk-support-software%2Fswift_helpdesk.php&plugin_status=all&paged=1&s&_wpnonce=4ffa0d2fde
Aspect after-activation
HTTP status 200 OK
Load time 0.135 s
Memory usage 3.08 MiB
JS errors None
Resource errors None

Swift Helpdesk

Page screenshot: Swift Helpdesk
URL /wp-admin/admin.php?page=shd_settings
Aspect menu-item
HTTP status 200 OK
Load time 0.125 s
Memory usage 3 MiB
JS errors None
Resource errors None

Swift Helpdesk → Feedback

Page screenshot: Swift Helpdesk → Feedback
URL /wp-admin/admin.php?page=shd_feedback
Aspect menu-item
HTTP status 200 OK
Load time 0.056 s
Memory usage 2.97 MiB
JS errors None
Resource errors None

Swift Helpdesk → Use / Help

Page screenshot: Swift Helpdesk → Use / Help
URL /wp-admin/admin.php?page=shd_use_help
Aspect menu-item
HTTP status 200 OK
Load time 0.054 s
Memory usage 2.97 MiB
JS errors None
Resource errors None

Swift Helpdesk → Updates & Tips

Page screenshot: Swift Helpdesk → Updates & Tips
URL /wp-admin/admin.php?page=shd_dashboard
Aspect menu-item
HTTP status 200 OK
Load time 2.759 s
Memory usage 4.6 MiB
JS errors None
Resource errors 
[
    {
        "errorCode": 203,
        "errorString": "Error downloading https://i0.wp.com/swiftcloud.ai/support/wp-content/uploads/2014/09/swift_help-1-1.jpg?resize=627%2C399&ssl=1 - server replied: File Not Found",
        "status": 404,
        "statusText": "File Not Found",
        "url": "https://i0.wp.com/swiftcloud.ai/support/wp-content/uploads/2014/09/swift_help-1-1.jpg?resize=627%2C399&ssl=1"
    }
]

Test site – Just another WordPress site

Page screenshot: Test site – Just another WordPress site
URL /
Aspect front-page
HTTP status 200 OK
Load time 0.121 s
Memory usage 2.82 MiB
JS errors None
Resource errors None

Benchmark

URL Load time Memory usage
Inactive Active Change Inactive Active Change
/wp-admin/index.php0.237 s0.077 s-0.160 s3.09 MiB3.13 MiB+ 40.41 KiB
/wp-admin/edit.php0.229 s0.068 s-0.161 s3.12 MiB3.16 MiB+ 37.88 KiB
/wp-admin/post-new.php0.357 s0.267 s-0.090 s3.19 MiB3.23 MiB+ 44.05 KiB
/wp-admin/upload.php0.189 s0.087 s-0.102 s2.96 MiB2.99 MiB+ 36.8 KiB
/wp-admin/options-writing.php0.100 s0.122 s+0.022 s2.95 MiB2.98 MiB+ 37.16 KiB
/wp-admin/media-new.php0.069 s0.056 s-0.013 s2.94 MiB2.98 MiB+ 38.73 KiB
/wp-admin/edit-tags.php?taxonomy=category0.152 s0.117 s-0.035 s2.98 MiB3.08 MiB+ 102.41 KiB
/wp-admin/post-new.php?post_type=page0.227 s0.248 s+0.021 s3.19 MiB3.23 MiB+ 36.8 KiB
/wp-admin/options-discussion.php0.118 s0.159 s+0.041 s2.94 MiB2.98 MiB+ 37.48 KiB
/wp-admin/edit-comments.php0.121 s0.056 s-0.065 s2.98 MiB3.08 MiB+ 103.08 KiB
/0.178 s0.129 s-0.049 s2.73 MiB2.82 MiB+ 93.64 KiB
Average 0.180 s0.126 s-0.054 s3.01 MiB3.06 MiB+ 55.31 KiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Options wp_options 1

PHP Error Log 2 lines

[08-Jun-2018 08:15:33 UTC] PHP Notice:  Undefined index: swift_err_msg in /wp-content/plugins/help-desk-support-software/sections/swift-form-error-popup.php on line 86
[08-Jun-2018 08:15:38 UTC] PHP Notice:  Undefined index: swift_err_msg in /wp-content/plugins/help-desk-support-software/sections/swift-form-error-popup.php on line 86
See also: All tests for this plugin, How to Hide Swift Help Desk Support Software Ticketing System Admin Menus