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Help Desk & Knowledgebase Software 1.3.14

Does "Swift Help Desk Support Software Ticketing System" work with WordPress 4.9.8 and PHP 7.0.16? A smoke test was performed on .

Summary

Errors
2PHP notices
No JavaScript exceptions
All test pages loaded successfully
No resource errors
Performance

Memory usage: 55.31 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment
WordPress version4.9.8
PHP version7.0.16
MySQL version5.7.17
PHP memory limit256M
Plugin Info
Last updated
Active installs <10
WordPress.org page https://wordpress.org/plugins/help-desk-support-software/
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Pages 6

Plugins ‹ Test site — WordPress

Page screenshot: Plugins ‹ Test site — WordPress
URL /wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s=
Requested URL /wp-admin/plugins.php?action=activate&plugin=help-desk-support-software%2Fswift_helpdesk.php&plugin_status=all&paged=1&s&_wpnonce=42feb93e5d
Aspect after-activation
HTTP status 200 OK
Load time 0.089 s
Memory usage 3.1 MiB
JS errors None
Resource errors None

Swift Helpdesk

Page screenshot: Swift Helpdesk
URL /wp-admin/admin.php?page=shd_settings
Aspect menu-item
HTTP status 200 OK
Load time 0.039 s
Memory usage 3.02 MiB
JS errors None
Resource errors None

Swift Helpdesk → Feedback

Page screenshot: Swift Helpdesk → Feedback
URL /wp-admin/admin.php?page=shd_feedback
Aspect menu-item
HTTP status 200 OK
Load time 0.041 s
Memory usage 2.99 MiB
JS errors None
Resource errors None

Swift Helpdesk → Use / Help

Page screenshot: Swift Helpdesk → Use / Help
URL /wp-admin/admin.php?page=shd_use_help
Aspect menu-item
HTTP status 200 OK
Load time 0.037 s
Memory usage 2.99 MiB
JS errors None
Resource errors None

Swift Helpdesk → Updates & Tips

Page screenshot: Swift Helpdesk → Updates & Tips
URL /wp-admin/admin.php?page=shd_dashboard
Aspect menu-item
HTTP status 200 OK
Load time 20.334 s
Memory usage 4.62 MiB
JS errors None
Resource errors None

Test site – Just another WordPress site

Page screenshot: Test site – Just another WordPress site
URL /
Aspect front-page
HTTP status 200 OK
Load time 0.087 s
Memory usage 2.83 MiB
JS errors None
Resource errors None

Benchmark

URL Load time Memory usage
Inactive Active Change Inactive Active Change
/wp-admin/index.php0.116 s0.116 s+0.000 s3.11 MiB3.15 MiB+ 40.09 KiB
/wp-admin/edit.php0.101 s0.088 s-0.013 s3.14 MiB3.17 MiB+ 37.88 KiB
/wp-admin/post-new.php0.161 s0.137 s-0.024 s3.2 MiB3.25 MiB+ 44.05 KiB
/wp-admin/upload.php0.097 s0.044 s-0.053 s2.97 MiB3.01 MiB+ 36.8 KiB
/wp-admin/options-writing.php0.095 s0.099 s+0.004 s2.96 MiB3 MiB+ 37.16 KiB
/wp-admin/media-new.php0.050 s0.083 s+0.033 s2.96 MiB2.99 MiB+ 38.73 KiB
/wp-admin/edit-tags.php?taxonomy=category0.080 s0.077 s-0.003 s3 MiB3.1 MiB+ 102.41 KiB
/wp-admin/post-new.php?post_type=page0.153 s0.187 s+0.034 s3.21 MiB3.24 MiB+ 36.8 KiB
/wp-admin/options-discussion.php0.086 s0.095 s+0.009 s2.96 MiB3 MiB+ 37.79 KiB
/wp-admin/edit-comments.php0.073 s0.078 s+0.005 s3 MiB3.1 MiB+ 103.08 KiB
/0.075 s0.123 s+0.048 s2.74 MiB2.83 MiB+ 93.64 KiB
Average 0.099 s0.102 s+0.004 s3.02 MiB3.08 MiB+ 55.31 KiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Options wp_options 1

PHP Error Log 2 lines

[05-Aug-2018 06:07:37 UTC] PHP Notice:  Undefined index: swift_err_msg in /wp-content/plugins/help-desk-support-software/sections/swift-form-error-popup.php on line 86
[05-Aug-2018 06:07:40 UTC] PHP Notice:  Undefined index: swift_err_msg in /wp-content/plugins/help-desk-support-software/sections/swift-form-error-popup.php on line 86
See also: All tests for this plugin, How to Hide Swift Help Desk Support Software Ticketing System Admin Menus