1. Home
  2. Help Desk & Knowledgebase Software
  3. 1.3.16

Help Desk & Knowledgebase Software 1.3.16

Does "Swift Help Desk Support Software Ticketing System" work with WordPress 5.0.3 and PHP 7.0.16? A smoke test was performed on .

Summary

Errors
2PHP notices
No JavaScript exceptions
All test pages loaded successfully
No resource errors
Performance

Memory usage: 54.96 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment
WordPress version5.0.3
PHP version7.0.16
MySQL version5.7.17
PHP memory limit256M
Plugin Info
Last updated
Active installs <10
WordPress.org page https://wordpress.org/plugins/help-desk-support-software/
Badges

WordPress compatibility badge PHP compatibility badge

Get badge code

Pages 6

Plugins ‹ Test site — WordPress

Page screenshot: Plugins ‹ Test site — WordPress
URL /wp-admin/plugins.php?plugin_status=all&paged=1&s
Requested URL /wp-admin/plugins.php?action=activate&plugin=help-desk-support-software%2Fswift_helpdesk.php&plugin_status=all&paged=1&s&_wpnonce=3061688657
Aspect after-activation
HTTP status 200
Load time 0.309 s
Memory usage 3.21 MiB
JS errors None
Resource errors None

Swift Helpdesk

Page screenshot: Swift Helpdesk
URL /wp-admin/admin.php?page=shd_settings
Aspect menu-item
HTTP status 200
Load time 0.208 s
Memory usage 3.2 MiB
JS errors None
Resource errors None

Swift Helpdesk → Feedback

Page screenshot: Swift Helpdesk → Feedback
URL /wp-admin/admin.php?page=shd_feedback
Aspect menu-item
HTTP status 200
Load time 0.142 s
Memory usage 3.17 MiB
JS errors None
Resource errors None

Swift Helpdesk → Use / Help

Page screenshot: Swift Helpdesk → Use / Help
URL /wp-admin/admin.php?page=shd_use_help
Aspect menu-item
HTTP status 200
Load time 0.176 s
Memory usage 3.17 MiB
JS errors None
Resource errors None

Swift Helpdesk → Updates & Tips

Page screenshot: Swift Helpdesk → Updates & Tips
URL /wp-admin/admin.php?page=shd_dashboard
Aspect menu-item
HTTP status 200
Load time 3.036 s
Memory usage 3.73 MiB
JS errors None
Resource errors None

Test site – Just another WordPress site

Page screenshot: Test site – Just another WordPress site
URL /
Aspect front-page
HTTP status 200
Load time 0.369 s
Memory usage 2.95 MiB
JS errors None
Resource errors None

Benchmark

URL Load time Memory usage
Inactive Active Change Inactive Active Change
/wp-admin/index.php0.241 s0.271 s+0.030 s3.22 MiB3.26 MiB+ 45.17 KiB
/wp-admin/edit.php0.191 s0.253 s+0.062 s3.25 MiB3.29 MiB+ 42.95 KiB
/wp-admin/post-new.php0.865 s0.951 s+0.086 s4.92 MiB4.97 MiB+ 49.45 KiB
/wp-admin/upload.php0.419 s0.346 s-0.073 s3.15 MiB3.19 MiB+ 43.13 KiB
/wp-admin/options-writing.php0.170 s0.148 s-0.022 s3.14 MiB3.18 MiB+ 43.49 KiB
/wp-admin/media-new.php0.202 s0.234 s+0.032 s3.07 MiB3.17 MiB+ 107.8 KiB
/wp-admin/edit-tags.php?taxonomy=category0.154 s0.191 s+0.037 s3.17 MiB3.21 MiB+ 44.12 KiB
/wp-admin/post-new.php?post_type=page0.867 s0.899 s+0.032 s4.9 MiB4.94 MiB+ 42.19 KiB
/wp-admin/options-discussion.php0.245 s0.224 s-0.021 s3.07 MiB3.18 MiB+ 107.8 KiB
/wp-admin/edit-comments.php0.211 s0.206 s-0.005 s3.18 MiB3.22 MiB+ 42.91 KiB
/0.345 s0.159 s-0.186 s2.92 MiB2.95 MiB+ 35.58 KiB
Average 0.355 s0.353 s-0.003 s3.45 MiB3.51 MiB+ 54.96 KiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Options wp_options 1

PHP Error Log 2 lines

[19-Jan-2019 02:11:44 UTC] PHP Notice:  Undefined index: swift_err_msg in /wp-content/plugins/help-desk-support-software/sections/swift-form-error-popup.php on line 86
[19-Jan-2019 02:11:49 UTC] PHP Notice:  Undefined index: swift_err_msg in /wp-content/plugins/help-desk-support-software/sections/swift-form-error-popup.php on line 86
See also: All tests for this plugin, How to Hide Swift Help Desk Support Software Ticketing System Admin Menus