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Help Desk & Knowledgebase Software 1.3.9

Does "Swift Help Desk Support Software Ticketing System" work with WordPress 4.9.1 and PHP 7.0.16? A smoke test was performed on .

Summary

Errors
2PHP notices
No JavaScript exceptions
All test pages loaded successfully
No resource errors
Performance

Memory usage: 64.8 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment
WordPress version4.9.1
PHP version7.0.16
MySQL version5.7.17
PHP memory limit256M
Plugin Info
Last updated
Active installs <10
WordPress.org page https://wordpress.org/plugins/help-desk-support-software/
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Pages 6

Plugins ‹ Test site — WordPress

Page screenshot: Plugins ‹ Test site — WordPress
URL /wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s=
Requested URL /wp-admin/plugins.php?action=activate&plugin=help-desk-support-software%2Fswift_helpdesk.php&plugin_status=all&paged=1&s&_wpnonce=09e1d8f3ed
Aspect after-activation
HTTP status 200 OK
Load time 0.095 s
Memory usage 2.96 MiB
JS errors None
Resource errors None

Swift Helpdesk

Page screenshot: Swift Helpdesk
URL /wp-admin/admin.php?page=shd_settings
Aspect menu-item
HTTP status 200 OK
Load time 0.043 s
Memory usage 2.95 MiB
JS errors None
Resource errors None

Swift Helpdesk → Feedback

Page screenshot: Swift Helpdesk → Feedback
URL /wp-admin/admin.php?page=shd_feedback
Aspect menu-item
HTTP status 200 OK
Load time 0.032 s
Memory usage 2.92 MiB
JS errors None
Resource errors None

Swift Helpdesk → Use / Help

Page screenshot: Swift Helpdesk → Use / Help
URL /wp-admin/admin.php?page=shd_use_help
Aspect menu-item
HTTP status 200 OK
Load time 0.048 s
Memory usage 2.92 MiB
JS errors None
Resource errors None

Swift Helpdesk → Updates & Tips

Page screenshot: Swift Helpdesk → Updates & Tips
URL /wp-admin/admin.php?page=shd_dashboard
Aspect menu-item
HTTP status 200 OK
Load time 10.213 s
Memory usage 5.12 MiB
JS errors None
Resource errors None

Test site – Just another WordPress site

Page screenshot: Test site – Just another WordPress site
URL /
Aspect front-page
HTTP status 200 OK
Load time 0.105 s
Memory usage 2.74 MiB
JS errors None
Resource errors None

Benchmark

URL Load time Memory usage
Inactive Active Change Inactive Active Change
/wp-admin/index.php0.128 s0.055 s-0.073 s2.98 MiB3.08 MiB+ 103.66 KiB
/wp-admin/edit.php0.113 s0.095 s-0.018 s3 MiB3.1 MiB+ 101.44 KiB
/wp-admin/post-new.php0.205 s0.097 s-0.108 s3.07 MiB3.18 MiB+ 107.62 KiB
/wp-admin/upload.php0.102 s0.068 s-0.034 s2.9 MiB2.94 MiB+ 36.36 KiB
/wp-admin/options-writing.php0.111 s0.136 s+0.025 s2.89 MiB2.93 MiB+ 36.73 KiB
/wp-admin/media-new.php0.057 s0.083 s+0.026 s2.88 MiB2.92 MiB+ 38.29 KiB
/wp-admin/edit-tags.php?taxonomy=category0.098 s0.110 s+0.012 s2.93 MiB2.96 MiB+ 37.98 KiB
/wp-admin/post-new.php?post_type=page0.220 s0.256 s+0.036 s3.08 MiB3.17 MiB+ 100.36 KiB
/wp-admin/options-discussion.php0.099 s0.119 s+0.020 s2.89 MiB2.93 MiB+ 37.04 KiB
/wp-admin/edit-comments.php0.112 s0.124 s+0.012 s2.93 MiB2.97 MiB+ 38.64 KiB
/0.120 s0.135 s+0.015 s2.71 MiB2.78 MiB+ 74.73 KiB
Average 0.124 s0.116 s-0.008 s2.93 MiB3 MiB+ 64.8 KiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Options wp_options 1

PHP Error Log 2 lines

[05-Dec-2017 14:14:28 UTC] PHP Notice:  Undefined index: swift_err_msg in /wp-content/plugins/help-desk-support-software/sections/swift-form-error-popup.php on line 86
[05-Dec-2017 14:14:33 UTC] PHP Notice:  Undefined index: swift_err_msg in /wp-content/plugins/help-desk-support-software/sections/swift-form-error-popup.php on line 86
See also: All tests for this plugin, How to Hide Swift Help Desk Support Software Ticketing System Admin Menus