Help Desk & Knowledgebase Software 1.3.18
Does "Swift Help Desk Support Software Ticketing System" work with WordPress 7.1 and PHP 8.1.12? A smoke test was performed on .
Summary
Errors
| 20 | PHP warnings |
| No JavaScript exceptions | |
| All test pages loaded successfully | |
| No resource errors |
Performance
Memory usage: 78.8 KiB
The average PHP memory usage increased by this amount after activating by the plugin.
Page speed impact:
insignificant.
The plugin didn't make the site noticeably slower.
Environment
| WordPress version | 7.1 |
|---|---|
| PHP version | 8.1.12 |
| MySQL version | 10.6.10 |
| PHP memory limit | 512M |
Plugin Info
| Last updated | |
|---|---|
| Active installs | <10 |
| WordPress.org page | https://wordpress.org/plugins/help-desk-support-software/ |
| Badges |
|
Pages 6
Plugins ‹ Test site — WordPress
| URL | /wp-admin/plugins.php?plugin_status=all&paged=1&s |
|---|---|
| Requested URL | /wp-admin/plugins.php?action=activate&plugin=help-desk-support-software%2Fswift_helpdesk.php&plugin_status=all&paged=1&s&_wpnonce=28a92abcb9 |
| Aspect | after-activation |
| HTTP status | 200 |
| Load time | 0.783 s |
| Memory usage | 4.32 MiB |
| JS errors | None |
| Resource errors | None |
Swift Helpdesk
| URL | /wp-admin/admin.php?page=shd_settings |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.735 s |
| Memory usage | 4.28 MiB |
| JS errors | None |
| Resource errors | None |
Swift Helpdesk → Feedback
| URL | /wp-admin/admin.php?page=shd_feedback |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.560 s |
| Memory usage | 4.28 MiB |
| JS errors | None |
| Resource errors | None |
Swift Helpdesk → Use / Help
| URL | /wp-admin/admin.php?page=shd_use_help |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.542 s |
| Memory usage | 4.28 MiB |
| JS errors | None |
| Resource errors | None |
Swift Helpdesk → Updates & Tips
| URL | /wp-admin/admin.php?page=shd_dashboard |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 1.457 s |
| Memory usage | 6.46 MiB |
| JS errors | None |
| Resource errors | None |
Test site – Just another WordPress site
| URL | / |
|---|---|
| Aspect | front-page |
| HTTP status | 200 |
| Load time | 0.310 s |
| Memory usage | 4.66 MiB |
| JS errors | None |
| Resource errors | None |
Benchmark
| URL | Load time | Memory usage | ||||
|---|---|---|---|---|---|---|
| Inactive | Active | Change | Inactive | Active | Change | |
| /wp-admin/index.php | 0.902 s | 0.727 s | -0.175 s | 4.23 MiB | 4.31 MiB | + 83.45 KiB |
| /wp-admin/edit.php | 0.528 s | 0.521 s | -0.007 s | 4.28 MiB | 4.37 MiB | + 85.52 KiB |
| /wp-admin/post-new.php | 2.180 s | 1.785 s | -0.395 s | 6.78 MiB | 6.88 MiB | + 105.74 KiB |
| /wp-admin/upload.php | 1.017 s | 1.418 s | +0.401 s | 4.25 MiB | 4.31 MiB | + 66.66 KiB |
| /wp-admin/options-writing.php | 0.557 s | 0.585 s | +0.028 s | 4.22 MiB | 4.29 MiB | + 72.41 KiB |
| /wp-admin/media-new.php | 0.587 s | 0.623 s | +0.036 s | 4.21 MiB | 4.29 MiB | + 80.61 KiB |
| /wp-admin/edit-tags.php?taxonomy=category | 0.726 s | 0.810 s | +0.084 s | 4.22 MiB | 4.3 MiB | + 79.97 KiB |
| /wp-admin/post-new.php?post_type=page | 1.983 s | 1.739 s | -0.244 s | 6.76 MiB | 6.86 MiB | + 101.27 KiB |
| /wp-admin/options-discussion.php | 0.784 s | 1.009 s | +0.225 s | 4.23 MiB | 4.28 MiB | + 59.41 KiB |
| /wp-admin/edit-comments.php | 0.557 s | 0.572 s | +0.015 s | 4.24 MiB | 4.31 MiB | + 68.42 KiB |
| / | 0.292 s | 0.259 s | -0.033 s | 4.6 MiB | 4.66 MiB | + 63.29 KiB |
| Average | 0.919 s | 0.913 s | -0.006 s | 4.73 MiB | 4.81 MiB | + 78.8 KiB |
Code Statistics
Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.
| Language | % | Lines of code | Comment lines | Files | |
|---|---|---|---|---|---|
| CSS | 46.6% | 1,925 | 149 | 6 | |
| PHP | 34.3% | 1,417 | 123 | 10 | |
| JavaScript | 19.1% | 789 | 220 | 7 | |
| Total | 4,131 | 492 | 23 | ||
PHP Code Analysis | More results »
| Lines of code | 1,428 |
|---|---|
| Total complexity | 216 |
| Median class complexity | 0.0 |
| Median method complexity | 0.0 |
| Most complex class | — |
| Most complex function | swift_helpdesk_support_callback() |
| Classes | 0 |
|---|---|
| Methods | 0 |
| Functions | 42 |
Additions
Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.
Options wp_options 1
- swift_help_desk_db_version
PHP Error Log 20 lines
[08-Sep-2026 09:46:47 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:46:48 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:46:49 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:46:51 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:46:52 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:46:53 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:46:55 UTC] PHP Warning: Undefined array key "swift_err_msg" in /wp-content/plugins/help-desk-support-software/sections/swift-form-error-popup.php on line 86
[08-Sep-2026 09:46:56 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:46:57 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:46:58 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:47:01 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:47:02 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:47:03 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:47:03 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:47:04 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:47:07 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:47:08 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:47:09 UTC] PHP Warning: Undefined array key "swift_err_msg" in /wp-content/plugins/help-desk-support-software/sections/swift-form-error-popup.php on line 86
[08-Sep-2026 09:47:09 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
[08-Sep-2026 09:47:10 UTC] PHP Warning: Trying to access array offset on value of type bool in /wp-content/plugins/help-desk-support-software/admin/shd_admin.php on line 14
See also: All tests for this plugin, How to Hide Swift Help Desk Support Software Ticketing System Admin Menus