Report - SupportCandy 3.4.5

Does SupportCandy work with WordPress 6.9.4 and PHP 8.1.12? A smoke test was performed on 2026-03-12 10:52:05 UTC.

Summary

Errors

	No PHP errors, warnings or notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors
	Looks good! No problems were detected.

Performance

Memory usage: 1.7 MiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	6.9.4
PHP version	8.1.12
MySQL version	10.6.10
PHP memory limit	512M

Plugin Info

Last updated	2026-06-30T15:41:00+00:00
Active installs	10,000+
WordPress.org page	https://wordpress.org/plugins/supportcandy/
Badges	Get badge code

Pages 13

Plugins ‹ Test site — WordPress

URL	/wp-admin/plugins.php?plugin_status=all&paged=1&s
Requested URL	/wp-admin/plugins.php?action=activate&plugin=supportcandy%2Fsupportcandy.php&plugin_status=all&paged=1&s&_wpnonce=e791631edf
Aspect	after-activation
HTTP status	200
Load time	1.493 s
Memory usage	3.95 MiB
JS errors	None
Resource errors	None

Support

URL	/wp-admin/admin.php?page=wpsc-tickets
Aspect	menu-item
HTTP status	200
Load time	0.814 s
Memory usage	5.4 MiB
JS errors	None
Resource errors	None

Support → Archived

URL	/wp-admin/admin.php?page=wpsc-archive-tickets
Aspect	menu-item
HTTP status	200
Load time	0.464 s
Memory usage	5.38 MiB
JS errors	None
Resource errors	None

Support → Customers

URL	/wp-admin/admin.php?page=wpsc-customers
Aspect	menu-item
HTTP status	200
Load time	0.500 s
Memory usage	5.38 MiB
JS errors	None
Resource errors	None

Support → Support Agents

URL	/wp-admin/admin.php?page=wpsc-support-agents
Aspect	menu-item
HTTP status	200
Load time	0.417 s
Memory usage	5.41 MiB
JS errors	None
Resource errors	None

Support → Custom Fields

URL	/wp-admin/admin.php?page=wpsc-ticket-form
Aspect	menu-item
HTTP status	200
Load time	0.405 s
Memory usage	5.45 MiB
JS errors	None
Resource errors	None

Support → Ticket List

URL	/wp-admin/admin.php?page=wpsc-ticket-list
Aspect	menu-item
HTTP status	200
Load time	0.406 s
Memory usage	5.44 MiB
JS errors	None
Resource errors	None

Support → Email Notifications

URL	/wp-admin/admin.php?page=wpsc-email-notifications
Aspect	menu-item
HTTP status	200
Load time	0.407 s
Memory usage	5.44 MiB
JS errors	None
Resource errors	None

Support → Settings

URL	/wp-admin/admin.php?page=wpsc-settings
Aspect	menu-item
HTTP status	200
Load time	0.541 s
Memory usage	5.47 MiB
JS errors	None
Resource errors	None

Support → Licenses

URL	/wp-admin/admin.php?page=wpsc-license
Aspect	menu-item
HTTP status	200
Load time	0.407 s
Memory usage	5.39 MiB
JS errors	None
Resource errors	None

Support → Pro Features

URL	/wp-admin/admin.php?page=wpsc-add-ons
Aspect	menu-item
HTTP status	200
Load time	0.666 s
Memory usage	5.38 MiB
JS errors	None
Resource errors	None

Support → Other Plugins

URL	/wp-admin/admin.php?page=wpsc-other-plugins
Aspect	menu-item
HTTP status	200
Load time	0.524 s
Memory usage	5.38 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.411 s
Memory usage	5.76 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.538 s	0.484 s	-0.054 s	3.78 MiB	5.49 MiB	+ 1.71 MiB
/wp-admin/edit.php	0.382 s	0.360 s	-0.022 s	3.78 MiB	5.48 MiB	+ 1.69 MiB
/wp-admin/post-new.php	0.847 s	1.301 s	+0.454 s	6.31 MiB	8.21 MiB	+ 1.91 MiB
/wp-admin/upload.php	0.469 s	0.606 s	+0.137 s	3.74 MiB	5.38 MiB	+ 1.64 MiB
/wp-admin/options-writing.php	0.447 s	0.362 s	-0.085 s	3.71 MiB	5.34 MiB	+ 1.63 MiB
/wp-admin/media-new.php	0.735 s	0.506 s	-0.229 s	3.7 MiB	5.34 MiB	+ 1.64 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.408 s	0.321 s	-0.087 s	3.72 MiB	5.37 MiB	+ 1.65 MiB
/wp-admin/post-new.php?post_type=page	0.852 s	0.877 s	+0.025 s	6.3 MiB	8.2 MiB	+ 1.9 MiB
/wp-admin/options-discussion.php	0.518 s	0.467 s	-0.051 s	3.71 MiB	5.34 MiB	+ 1.63 MiB
/wp-admin/edit-comments.php	0.348 s	0.359 s	+0.011 s	3.73 MiB	5.36 MiB	+ 1.63 MiB
/	0.496 s	0.395 s	-0.101 s	4.11 MiB	5.76 MiB	+ 1.66 MiB
Average	0.549 s	0.549 s	-0.000 s	4.23 MiB	5.93 MiB	+ 1.7 MiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PHP

PO File

JavaScript

Language		%	Lines of code	Comment lines	Files
	PHP	55.8%	83,084	24,654	213
	PO File	22.5%	33,463	70,173	21
	JavaScript	16.9%	25,099	6,480	156
	CSS	4.2%	6,285	156	11
	SVG	0.3%	447	2	58
	Markdown	0.2%	319	0	6
	JSON	0.1%	123	0	3
Total			148,820	101,465	468

PHP Code Analysis | More results »

Lines of code	84,427
Total complexity	14,419
Median class complexity	43.0
Median method complexity	3.0
Most complex class	WPSC_Upgrade_DB_V2
Most complex function	WPSC_Installation::initial_setup()

Classes	206
Methods	2,586
Functions	31

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 20

wp_psmsc_agents
wp_psmsc_archived_threads
wp_psmsc_archived_tickets
wp_psmsc_attachments
wp_psmsc_categories
wp_psmsc_custom_fields
wp_psmsc_customers
wp_psmsc_email_notifications
wp_psmsc_email_otp
wp_psmsc_holidays
wp_psmsc_logs
wp_psmsc_options
wp_psmsc_priorities
wp_psmsc_scheduled_tasks
wp_psmsc_statuses
wp_psmsc_threads
wp_psmsc_ticket_tags
wp_psmsc_tickets
wp_psmsc_wh_exceptions
wp_psmsc_working_hrs

Options `wp_options` 42

wpsc_current_version
wpsc_db_version
wpsc-agent-roles
wpsc-ap-agent-collision
wpsc-ap-dashboard
wpsc-ap-general
wpsc-ap-individual-ticket
wpsc-ap-modal
wpsc-ap-ticket-list
wpsc-atl-default-filters
wpsc-atl-filter-items
wpsc-atl-list-items
wpsc-ctl-default-filters
wpsc-ctl-filter-items
wpsc-ctl-list-items
wpsc-dashboard-cards
wpsc-dashboard-widgets
wpsc-db-gs-settings
wpsc-email-templates
wpsc-en-general
wpsc-en-guest-login
wpsc-en-user-reg
wpsc-gdpr-settings
wpsc-gs-file-attachments
wpsc-gs-general
wpsc-gs-page-settings
wpsc-gs-thankyou-page-settings
wpsc-ms-advanced-settings
wpsc-recaptcha-settings
wpsc-string-translation
wpsc-te-advanced
wpsc-te-agent
wpsc-te-guest-user
wpsc-te-registered-user
wpsc-term-and-conditions
wpsc-tff
wpsc-ticket-tags-general-settings
wpsc-ticket-widget
wpsc-tl-ms-advanced
wpsc-tl-ms-agent-view
wpsc-tl-ms-customer-view
wpsc-wh-settings

User Metadata `wp_usermeta` 1

1_wpsc_tl_default_filter

PHP Error Log

The log file is empty.

SupportCandy 3.4.5