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uCare - Support Ticket System 1.3.2

Does uCare - Support Ticket System work with WordPress 4.8.1 and PHP 7.0.16? A smoke test was performed on 2017-08-06 23:34:21 UTC.

Summary

Pages 11

‹ Test site — WordPress

Email Templates

Email Templates → New Template

uCare Support

uCare Support → Tickets

uCare Support → Create Ticket

uCare Support → Ticket Categories

uCare Support → Launch Help Desk

uCare Support → Settings

uCare Support → Add-ons

Test site – Just another WordPress site

Benchmark

URL	Load time			Memory usage
	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.123 s	0.063 s	-0.060 s	2.91 MiB	3.58 MiB	+ 688.29 KiB
/wp-admin/edit.php	0.092 s	0.143 s	+0.051 s	2.93 MiB	3.59 MiB	+ 679.3 KiB
/wp-admin/post-new.php	0.175 s	0.070 s	-0.105 s	3 MiB	3.67 MiB	+ 684.43 KiB
/wp-admin/upload.php	0.081 s	0.127 s	+0.046 s	2.83 MiB	3.41 MiB	+ 591.53 KiB
/wp-admin/options-writing.php	0.074 s	0.086 s	+0.012 s	2.82 MiB	3.42 MiB	+ 607.77 KiB
/wp-admin/media-new.php	0.051 s	0.102 s	+0.051 s	2.82 MiB	3.41 MiB	+ 609.06 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.086 s	0.104 s	+0.018 s	2.86 MiB	3.52 MiB	+ 680.75 KiB
/wp-admin/post-new.php?post_type=page	0.150 s	0.099 s	-0.051 s	2.99 MiB	3.65 MiB	+ 677.17 KiB
/wp-admin/options-discussion.php	0.080 s	0.132 s	+0.052 s	2.82 MiB	3.41 MiB	+ 608.71 KiB
/wp-admin/edit-comments.php	0.085 s	0.119 s	+0.034 s	2.86 MiB	3.53 MiB	+ 680.56 KiB
/	0.074 s	0.083 s	+0.009 s	2.61 MiB	3.05 MiB	+ 450.66 KiB
Average	0.097 s	0.103 s	+0.005 s	2.86 MiB	3.48 MiB	+ 632.57 KiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

• wp_ucare_logs

Options wp_options 13

• smartcat_support_closed-email-template
• smartcat_support_customer-reply
• smartcat_support_first-run
• smartcat_support_inactive-email
• smartcat_support_logging-enabled
• smartcat_support_new-ticket-admin-email
• smartcat_support_page-id
• smartcat_support_password-reset-email
• smartcat_support_reply-template
• smartcat_support_ticket-assigned
• smartcat_support_ticket-created-email
• smartcat_support_version
• smartcat_support_welcome-email-template

User Metadata wp_usermeta 1

• first_login

Custom Post Types 2

ID	Name
email_template	Email Templates
support_ticket	Support Tickets

Roles 3

ID	Name
support_admin	Support Admin
support_agent	Support Agent
support_user	Support User

Capabilities 27

• read_support_ticket
• read_support_tickets
• edit_support_ticket
• edit_support_tickets
• edit_others_support_tickets
• edit_published_support_tickets
• publish_support_tickets
• delete_support_tickets
• delete_others_support_tickets
• delete_private_support_tickets
• delete_published_support_tickets
• create_support_tickets
• use_support
• manage_support_tickets
• edit_support_ticket_comments
• manage_support
• read_email_template
• read_email_templates
• edit_email_template
• edit_email_templates
• delete_email_templates
• edit_others_email_templates
• edit_published_email_templates
• publish_email_templates
• delete_others_email_templates
• delete_private_email_templates
• delete_published_email_templates

PHP Error Log 2 lines

[06-Aug-2017 23:34:31 UTC] 1.1.1
[06-Aug-2017 23:34:31 UTC] 1.2.0

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