Report - uCare - Support Ticket System 1.4.1

Does uCare - Support Ticket System work with WordPress 4.8.3 and PHP 7.0.16? A smoke test was performed on 2017-11-02 01:48:19 UTC.

Summary

Errors

2	Unrecognized messages in the PHP error log
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors

Performance

Memory usage: 636.88 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	4.8.3
PHP version	7.0.16
MySQL version	5.7.17
PHP memory limit	256M

Plugin Info

Last updated	2018-12-11T19:49:00+00:00
Active installs	2,000+
WordPress.org page	https://wordpress.org/plugins/ucare-support-system/
Badges	Get badge code

Pages 11

‹ Test site — WordPress

URL	/wp-admin/admin.php?page=uc-tutorial
Requested URL	/wp-admin/plugins.php?action=activate&plugin=ucare-support-system%2Fplugin.php&plugin_status=all&paged=1&s&_wpnonce=acf99f69b6
Aspect	after-activation
HTTP status	200 OK
Load time	0.318 s
Memory usage	3.52 MiB
JS errors	None
Resource errors	None

Email Templates

URL	/wp-admin/edit.php?post_type=email_template
Aspect	menu-item
HTTP status	200 OK
Load time	0.116 s
Memory usage	3.89 MiB
JS errors	None
Resource errors	None

Email Templates → New Template

URL	/wp-admin/post-new.php?post_type=email_template
Aspect	menu-item
HTTP status	200 OK
Load time	0.065 s
Memory usage	3.58 MiB
JS errors	None
Resource errors	None

uCare Support

URL	/wp-admin/admin.php?page=ucare_support
Aspect	menu-item
HTTP status	200 OK
Load time	0.067 s
Memory usage	3.75 MiB
JS errors	None
Resource errors	None

uCare Support → Tickets

URL	/wp-admin/edit.php?post_type=support_ticket
Aspect	menu-item
HTTP status	200 OK
Load time	0.051 s
Memory usage	3.55 MiB
JS errors	None
Resource errors	None

uCare Support → Create Ticket

URL	/wp-admin/post-new.php?post_type=support_ticket
Aspect	menu-item
HTTP status	200 OK
Load time	0.141 s
Memory usage	3.64 MiB
JS errors	None
Resource errors	None

uCare Support → Ticket Categories

URL	/wp-admin/edit-tags.php?post_type=support_ticket&taxonomy=ticket_category
Aspect	menu-item
HTTP status	200 OK
Load time	0.070 s
Memory usage	3.44 MiB
JS errors	None
Resource errors	None

uCare Support → Launch Help Desk

URL	/support/
Requested URL	/wp-admin/admin.php?page=uc-launch
Aspect	menu-item
HTTP status	200 OK
Load time	0.122 s
Memory usage	N/A
JS errors	None
Resource errors	None

uCare Support → Settings

URL	/wp-admin/admin.php?page=uc-settings
Aspect	menu-item
HTTP status	200 OK
Load time	0.102 s
Memory usage	3.52 MiB
JS errors	None
Resource errors	None

uCare Support → Add-ons

URL	/wp-admin/admin.php?page=uc-add-ons
Aspect	menu-item
HTTP status	200 OK
Load time	0.095 s
Memory usage	3.55 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200 OK
Load time	0.108 s
Memory usage	3.05 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.122 s	0.084 s	-0.038 s	2.9 MiB	3.58 MiB	+ 692.31 KiB
/wp-admin/edit.php	0.097 s	0.152 s	+0.055 s	2.92 MiB	3.59 MiB	+ 689.17 KiB
/wp-admin/post-new.php	0.167 s	0.104 s	-0.063 s	2.99 MiB	3.67 MiB	+ 688.45 KiB
/wp-admin/upload.php	0.075 s	0.067 s	-0.008 s	2.82 MiB	3.41 MiB	+ 595.53 KiB
/wp-admin/options-writing.php	0.068 s	0.063 s	-0.005 s	2.82 MiB	3.41 MiB	+ 611.77 KiB
/wp-admin/media-new.php	0.044 s	0.076 s	+0.032 s	2.81 MiB	3.41 MiB	+ 613.06 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.083 s	0.071 s	-0.012 s	2.85 MiB	3.52 MiB	+ 684.75 KiB
/wp-admin/post-new.php?post_type=page	0.150 s	0.065 s	-0.085 s	2.98 MiB	3.65 MiB	+ 681.2 KiB
/wp-admin/options-discussion.php	0.071 s	0.139 s	+0.068 s	2.81 MiB	3.41 MiB	+ 612.71 KiB
/wp-admin/edit-comments.php	0.073 s	0.117 s	+0.044 s	2.85 MiB	3.52 MiB	+ 684.56 KiB
/	0.069 s	0.084 s	+0.015 s	2.61 MiB	3.05 MiB	+ 452.2 KiB
Average	0.093 s	0.093 s	+0.000 s	2.85 MiB	3.47 MiB	+ 636.88 KiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

wp_ucare_logs

Options `wp_options` 14

smartcat_support_closed-email-template
smartcat_support_customer-reply
smartcat_support_first-140-run
smartcat_support_first-run
smartcat_support_inactive-email
smartcat_support_logging-enabled
smartcat_support_new-ticket-admin-email
smartcat_support_page-id
smartcat_support_password-reset-email
smartcat_support_reply-template
smartcat_support_ticket-assigned
smartcat_support_ticket-created-email
smartcat_support_version
smartcat_support_welcome-email-template

User Metadata `wp_usermeta` 1

first_login

Custom Post Types 2

ID	Name
email_template	Email Templates
support_ticket	Support Tickets

Roles 3

ID	Name
support_admin	Support Admin
support_agent	Support Agent
support_user	Support User

Capabilities 27

read_support_ticket
read_support_tickets
edit_support_ticket
edit_support_tickets
edit_others_support_tickets
edit_published_support_tickets
publish_support_tickets
delete_support_tickets
delete_others_support_tickets
delete_private_support_tickets
delete_published_support_tickets
create_support_tickets
use_support
manage_support_tickets
edit_support_ticket_comments
manage_support
read_email_template
read_email_templates
edit_email_template
edit_email_templates
delete_email_templates
edit_others_email_templates
edit_published_email_templates
publish_email_templates
delete_others_email_templates
delete_private_email_templates
delete_published_email_templates

PHP Error Log 2 lines

[02-Nov-2017 01:48:25 UTC] 1.1.1
[02-Nov-2017 01:48:25 UTC] 1.2.0

uCare - Support Ticket System 1.4.1