Report - uCare - Support Ticket System 1.5.3

Does uCare - Support Ticket System work with WordPress 4.9.6 and PHP 7.0.16? A smoke test was performed on 2018-05-18 06:01:05 UTC.

Summary

Errors

2	Unrecognized messages in the PHP error log
	No JavaScript exceptions
	All test pages loaded successfully
1	Resource error (CSS, JS, images, fonts and so on.) 1 404 Not Found

Performance

Memory usage: 904.54 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	4.9.6
PHP version	7.0.16
MySQL version	5.7.17
PHP memory limit	256M

Plugin Info

Last updated	2018-12-11T19:49:00+00:00
Active installs	2,000+
WordPress.org page	https://wordpress.org/plugins/ucare-support-system/
Badges	Get badge code

Pages 11

‹ Test site — WordPress

URL	/wp-admin/admin.php?page=uc-tutorial
Requested URL	/wp-admin/plugins.php?action=activate&plugin=ucare-support-system%2Fplugin.php&plugin_status=all&paged=1&s&_wpnonce=169f5e2f37
Aspect	after-activation
HTTP status	200 OK
Load time	0.257 s
Memory usage	3.96 MiB
JS errors	None
Resource errors	None

Email Templates

URL	/wp-admin/edit.php?post_type=email_template
Aspect	menu-item
HTTP status	200 OK
Load time	0.117 s
Memory usage	4.32 MiB
JS errors	None
Resource errors	None

Email Templates → New Template

URL	/wp-admin/post-new.php?post_type=email_template
Aspect	menu-item
HTTP status	200 OK
Load time	0.112 s
Memory usage	4.01 MiB
JS errors	None
Resource errors	None

uCare Support

URL	/wp-admin/admin.php?page=ucare_support
Aspect	menu-item
HTTP status	200 OK
Load time	0.073 s
Memory usage	4.13 MiB
JS errors	None
Resource errors	None

uCare Support → Support Tickets

URL	/wp-admin/edit.php?post_type=support_ticket
Aspect	menu-item
HTTP status	200 OK
Load time	0.106 s
Memory usage	3.97 MiB
JS errors	None
Resource errors	None

uCare Support → Create Ticket

URL	/wp-admin/post-new.php?post_type=support_ticket
Aspect	menu-item
HTTP status	200 OK
Load time	0.097 s
Memory usage	4.1 MiB
JS errors	None
Resource errors	None

uCare Support → Ticket Categories

URL	/wp-admin/edit-tags.php?post_type=support_ticket&taxonomy=ticket_category
Aspect	menu-item
HTTP status	200 OK
Load time	0.049 s
Memory usage	3.86 MiB
JS errors	None
Resource errors	None

uCare Support → Launch Help Desk

URL	/support/
Requested URL	/wp-admin/admin.php?page=uc-launch
Aspect	menu-item
HTTP status	200 OK
Load time	0.133 s
Memory usage	N/A
JS errors	None
Resource errors	`[ { "errorCode": 203, "errorString": "Error downloading http://ps.w.org/our-team-enhanced/assets/icon-256x256.png - server replied: Not Found", "status": 404, "statusText": "Not Found", "url": "http://ps.w.org/our-team-enhanced/assets/icon-256x256.png" } ]`

uCare Support → Settings

URL	/wp-admin/admin.php?page=uc-settings
Aspect	menu-item
HTTP status	200 OK
Load time	0.057 s
Memory usage	3.98 MiB
JS errors	None
Resource errors	None

uCare Support → Add-ons

URL	/wp-admin/admin.php?page=uc-add-ons
Aspect	menu-item
HTTP status	200 OK
Load time	0.157 s
Memory usage	4.02 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200 OK
Load time	0.112 s
Memory usage	3.38 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.140 s	0.054 s	-0.086 s	3.09 MiB	4 MiB	+ 929.78 KiB
/wp-admin/edit.php	0.097 s	0.115 s	+0.018 s	3.12 MiB	4.03 MiB	+ 928.61 KiB
/wp-admin/post-new.php	0.164 s	0.080 s	-0.084 s	3.19 MiB	4.1 MiB	+ 931.43 KiB
/wp-admin/upload.php	0.121 s	0.088 s	-0.033 s	2.96 MiB	3.85 MiB	+ 915.91 KiB
/wp-admin/options-writing.php	0.080 s	0.059 s	-0.021 s	2.95 MiB	3.84 MiB	+ 916.87 KiB
/wp-admin/media-new.php	0.054 s	0.072 s	+0.018 s	2.94 MiB	3.83 MiB	+ 917.22 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.082 s	0.099 s	+0.017 s	2.98 MiB	3.87 MiB	+ 917.22 KiB
/wp-admin/post-new.php?post_type=page	0.152 s	0.075 s	-0.077 s	3.19 MiB	4.09 MiB	+ 924.17 KiB
/wp-admin/options-discussion.php	0.105 s	0.123 s	+0.018 s	2.94 MiB	3.84 MiB	+ 917.18 KiB
/wp-admin/edit-comments.php	0.073 s	0.100 s	+0.027 s	2.98 MiB	3.94 MiB	+ 980.72 KiB
/	0.079 s	0.079 s	+0.000 s	2.73 MiB	3.38 MiB	+ 670.88 KiB
Average	0.104 s	0.086 s	-0.018 s	3.01 MiB	3.89 MiB	+ 904.54 KiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

wp_ucare_logs

Options `wp_options` 14

smartcat_support_closed-email-template
smartcat_support_customer-reply
smartcat_support_first-140-run
smartcat_support_first-run
smartcat_support_inactive-email
smartcat_support_logging-enabled
smartcat_support_new-ticket-admin-email
smartcat_support_page-id
smartcat_support_password-reset-email
smartcat_support_reply-template
smartcat_support_ticket-assigned
smartcat_support_ticket-created-email
smartcat_support_version
smartcat_support_welcome-email-template

User Metadata `wp_usermeta` 1

first_login

Custom Post Types 2

ID	Name
email_template	Email Templates
support_ticket	Support Tickets

Roles 3

ID	Name
support_admin	Support Admin
support_agent	Support Agent
support_user	Support User

Capabilities 27

read_support_ticket
read_support_tickets
edit_support_ticket
edit_support_tickets
edit_others_support_tickets
edit_published_support_tickets
publish_support_tickets
delete_support_tickets
delete_others_support_tickets
delete_private_support_tickets
delete_published_support_tickets
create_support_tickets
use_support
manage_support_tickets
edit_support_ticket_comments
manage_support
read_email_template
read_email_templates
edit_email_template
edit_email_templates
delete_email_templates
edit_others_email_templates
edit_published_email_templates
publish_email_templates
delete_others_email_templates
delete_private_email_templates
delete_published_email_templates

PHP Error Log 2 lines

[18-May-2018 06:01:11 UTC] 1.1.1
[18-May-2018 06:01:11 UTC] 1.2.0

uCare - Support Ticket System 1.5.3