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  3. 1.6.0

uCare - Support Ticket System 1.6.0

Does uCare - Support Ticket System work with WordPress 4.9.6 and PHP 7.0.16? A smoke test was performed on .

Summary

Errors
6Unrecognized messages in the PHP error log
3JavaScript exceptions
All test pages loaded successfully
1Resource error (CSS, JS, images, fonts and so on.)
  • 1 403 Forbidden
Performance

Memory usage: 1.1 MiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment
WordPress version4.9.6
PHP version7.0.16
MySQL version5.7.17
PHP memory limit256M
Plugin Info
Last updated
Active installs 2,000+
WordPress.org page https://wordpress.org/plugins/ucare-support-system/
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Pages 9

‹ Test site — WordPress

Page screenshot: ‹ Test site — WordPress
URL /wp-admin/plugins.php?page=ucare-tutorial
Requested URL /wp-admin/plugins.php?action=activate&plugin=ucare-support-system%2Fplugin.php&plugin_status=all&paged=1&s&_wpnonce=f59ed54393
Aspect after-activation
HTTP status 200 OK
Load time 1.065 s
Memory usage 4.21 MiB
JS errors None
Resource errors 
[
    {
        "errorCode": 202,
        "errorString": "Error downloading https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-auto-agent.png - server replied: Forbidden",
        "status": 403,
        "statusText": "Forbidden",
        "url": "https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-auto-agent.png"
    }
]

uCare Support

Page screenshot: uCare Support
URL /wp-admin/admin.php?page=ucare_support
Aspect menu-item
HTTP status 200 OK
Load time 0.082 s
Memory usage 4.37 MiB
JS errors None
Resource errors None

uCare Support → Support Tickets

Page screenshot: uCare Support → Support Tickets
URL /support/
Requested URL /wp-admin/edit.php?post_type=support_ticket
Aspect menu-item
HTTP status 200 OK
Load time 0.124 s
Memory usage N/A
JS errors None
Resource errors None

uCare Support → Create Ticket

Page screenshot: uCare Support → Create Ticket
URL /support/create-ticket/
Requested URL /wp-admin/post-new.php?post_type=support_ticket
Aspect menu-item
HTTP status 200 OK
Load time 0.241 s
Memory usage N/A
JS errors 
[
    {
        "message": "Error: No URL provided.",
        "trace": [
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/js/dropzone/dropzone.min.js?ver=1.6.0",
                "line": 1,
                "function": "c"
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/js/dropzone/dropzone.min.js?ver=1.6.0",
                "line": 1,
                "function": "discover"
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/js/dropzone/dropzone.min.js?ver=1.6.0",
                "line": 2,
                "function": "_autoDiscoverFunction"
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/js/dropzone/dropzone.min.js?ver=1.6.0",
                "line": 2,
                "function": "f"
            }
        ]
    }
]
Resource errors None

uCare Support → Ticket Categories

Page screenshot: uCare Support → Ticket Categories
URL /wp-admin/edit-tags.php?post_type=support_ticket&taxonomy=ticket_category
Aspect menu-item
HTTP status 200 OK
Load time 0.102 s
Memory usage 4.1 MiB
JS errors None
Resource errors None

uCare Support → Settings

Page screenshot: uCare Support → Settings
URL /wp-admin/admin.php?page=uc-settings
Aspect menu-item
HTTP status 200 OK
Load time 0.117 s
Memory usage 4.21 MiB
JS errors None
Resource errors None

uCare Support → Email Templates

Page screenshot: uCare Support → Email Templates
URL /wp-admin/edit.php?post_type=email_template
Aspect menu-item
HTTP status 200 OK
Load time 0.134 s
Memory usage 4.43 MiB
JS errors None
Resource errors None

uCare Support → Add-ons

Page screenshot: uCare Support → Add-ons
URL /wp-admin/admin.php?page=ucare-add-ons
Aspect menu-item
HTTP status 200 OK
Load time 1.530 s
Memory usage 4.13 MiB
JS errors 
[
    {
        "message": "ReferenceError: Can't find variable: Set",
        "trace": [
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/js/react-dom/react-dom.min.js?ver=1.6.0",
                "line": 124,
                "function": ""
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/js/react-dom/react-dom.min.js?ver=1.6.0",
                "line": 12,
                "function": ""
            }
        ]
    },
    {
        "message": "TypeError: undefined is not a constructor (evaluating 'n.find(function(t){return t.item_name===e.title})')",
        "trace": [
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 1,
                "function": ""
            },
            {
                "file": "",
                "line": 0,
                "function": "sort"
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 1,
                "function": ""
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 1,
                "function": "t"
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 12,
                "function": ""
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 1,
                "function": "t"
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 12,
                "function": ""
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 1,
                "function": "t"
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 12,
                "function": ""
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 1,
                "function": "t"
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 12,
                "function": ""
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 1,
                "function": "t"
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 12,
                "function": ""
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 1,
                "function": "t"
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 12,
                "function": ""
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 1,
                "function": "t"
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 12,
                "function": ""
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 1,
                "function": "t"
            },
            {
                "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.6.0",
                "line": 1,
                "function": ""
            }
        ]
    }
]
Resource errors None

Test site – Just another WordPress site

Page screenshot: Test site – Just another WordPress site
URL /
Aspect front-page
HTTP status 200 OK
Load time 0.117 s
Memory usage 3.71 MiB
JS errors None
Resource errors None

Benchmark

URL Load time Memory usage
Inactive Active Change Inactive Active Change
/wp-admin/index.php0.106 s0.071 s-0.035 s3.09 MiB4.17 MiB+ 1.08 MiB
/wp-admin/edit.php0.108 s0.142 s+0.034 s3.12 MiB4.19 MiB+ 1.07 MiB
/wp-admin/post-new.php0.172 s0.101 s-0.071 s3.19 MiB4.27 MiB+ 1.08 MiB
/wp-admin/upload.php0.116 s0.102 s-0.014 s2.96 MiB4.08 MiB+ 1.13 MiB
/wp-admin/options-writing.php0.096 s0.089 s-0.007 s2.95 MiB4.07 MiB+ 1.13 MiB
/wp-admin/media-new.php0.051 s0.067 s+0.016 s2.94 MiB4.07 MiB+ 1.13 MiB
/wp-admin/edit-tags.php?taxonomy=category0.102 s0.129 s+0.027 s2.98 MiB4.11 MiB+ 1.13 MiB
/wp-admin/post-new.php?post_type=page0.185 s0.123 s-0.062 s3.19 MiB4.27 MiB+ 1.08 MiB
/wp-admin/options-discussion.php0.088 s0.062 s-0.026 s2.94 MiB4.07 MiB+ 1.13 MiB
/wp-admin/edit-comments.php0.090 s0.126 s+0.036 s2.98 MiB4.11 MiB+ 1.13 MiB
/0.088 s0.091 s+0.003 s2.73 MiB3.71 MiB+ 1009.2 KiB
Average 0.109 s0.100 s-0.009 s3.01 MiB4.1 MiB+ 1.1 MiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

Options wp_options 16

User Metadata wp_usermeta 2

Custom Post Types 2

ID Name
email_templateEmail Templates
support_ticketSupport Tickets

Roles 3

ID Name
support_adminSupport Admin
support_agentSupport Agent
support_userSupport User

Capabilities 25

PHP Error Log 6 lines

[07-Jun-2018 16:19:58 UTC] uCare upgraded to 1.0.0
[07-Jun-2018 16:19:58 UTC] uCare upgraded to 1.1.1
[07-Jun-2018 16:19:58 UTC] uCare upgraded to 1.2.0
[07-Jun-2018 16:19:58 UTC] uCare upgraded to 1.2.1
[07-Jun-2018 16:19:58 UTC] uCare upgraded to 1.3.0
[07-Jun-2018 16:19:58 UTC] uCare upgraded to 1.6.0
See also: All tests for this plugin