Report - uCare - Support Ticket System 1.7.0

Does uCare - Support Ticket System work with WordPress 4.9.6 and PHP 7.0.16? A smoke test was performed on 2018-06-14 20:36:57 UTC.

Summary

Errors

6	Unrecognized messages in the PHP error log
3	JavaScript exceptions
	All test pages loaded successfully
1	Resource error (CSS, JS, images, fonts and so on.) 1 403 Forbidden

Performance

Memory usage: 1.17 MiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	4.9.6
PHP version	7.0.16
MySQL version	5.7.17
PHP memory limit	256M

Plugin Info

Last updated	2018-12-11T19:49:00+00:00
Active installs	2,000+
WordPress.org page	https://wordpress.org/plugins/ucare-support-system/
Badges	Get badge code

Pages 15

‹ Test site — WordPress

URL	/wp-admin/plugins.php?page=ucare-tutorial
Requested URL	/wp-admin/plugins.php?action=activate&plugin=ucare-support-system%2Fplugin.php&plugin_status=all&paged=1&s&_wpnonce=383a25545e
Aspect	after-activation
HTTP status	200 OK
Load time	1.244 s
Memory usage	4.29 MiB
JS errors	None
Resource errors	`[ { "errorCode": 202, "errorString": "Error downloading https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-auto-agent.png - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-auto-agent.png" } ]`

uCare Support

URL	/wp-admin/admin.php?page=ucare_support
Aspect	menu-item
HTTP status	200 OK
Load time	0.143 s
Memory usage	4.44 MiB
JS errors	None
Resource errors	None

uCare Support → Logs

URL	/wp-admin/admin.php?page=ucare_support&tab=logs
Aspect	menu-item-tab
HTTP status	200 OK
Load time	0.068 s
Memory usage	4.29 MiB
JS errors	None
Resource errors	None

uCare Support → Support Tickets

URL	/support/
Requested URL	/wp-admin/edit.php?post_type=support_ticket
Aspect	menu-item
HTTP status	200 OK
Load time	0.173 s
Memory usage	N/A
JS errors	None
Resource errors	None

uCare Support → Create Ticket

URL	/support/create-ticket/
Requested URL	/wp-admin/post-new.php?post_type=support_ticket
Aspect	menu-item
HTTP status	200 OK
Load time	0.409 s
Memory usage	N/A
JS errors	[ { "message": "Error: No URL provided.", "trace": [ { "file": "/wp-content/plugins/ucare-support-system/assets/js/dropzone/dropzone.min.js?ver=1.7.0", "line": 1, "function": "c" }, { "file": "/wp-content/plugins/ucare-support-system/assets/js/dropzone/dropzone.min.js?ver=1.7.0", "line": 1, "function": "discover" }, { "file": "/wp-content/plugins/ucare-support-system/assets/js/dropzone/dropzone.min.js?ver=1.7.0", "line": 2, "function": "_autoDiscoverFunction" }, { "file": "/wp-content/plugins/ucare-support-system/assets/js/dropzone/dropzone.min.js?ver=1.7.0", "line": 2, "function": "f" } ] } ]
Resource errors	None

uCare Support → Ticket Categories

URL	/wp-admin/edit-tags.php?post_type=support_ticket&taxonomy=ticket_category
Aspect	menu-item
HTTP status	200 OK
Load time	0.128 s
Memory usage	4.17 MiB
JS errors	None
Resource errors	None

uCare Support → Settings

URL	/wp-admin/admin.php?page=uc-settings
Aspect	menu-item
HTTP status	200 OK
Load time	0.160 s
Memory usage	4.28 MiB
JS errors	None
Resource errors	None

uCare Support → Settings → Display

URL	/wp-admin/admin.php?page=uc-settings&tab=uc-display
Aspect	menu-item-tab
HTTP status	200 OK
Load time	0.149 s
Memory usage	4.16 MiB
JS errors	None
Resource errors	None

uCare Support → Settings → Appearance

URL	/wp-admin/admin.php?page=uc-settings&tab=uc-appearance
Aspect	menu-item-tab
HTTP status	200 OK
Load time	0.161 s
Memory usage	4.16 MiB
JS errors	None
Resource errors	None

uCare Support → Settings → Email

URL	/wp-admin/admin.php?page=uc-settings&tab=uc-email
Aspect	menu-item-tab
HTTP status	200 OK
Load time	0.133 s
Memory usage	4.16 MiB
JS errors	None
Resource errors	None

uCare Support → Settings → Advanced

URL	/wp-admin/admin.php?page=uc-settings&tab=uc-advanced
Aspect	menu-item-tab
HTTP status	200 OK
Load time	0.154 s
Memory usage	4.25 MiB
JS errors	None
Resource errors	None

uCare Support → Settings → Privacy

URL	/wp-admin/admin.php?page=uc-settings&tab=uc-privacy
Aspect	menu-item-tab
HTTP status	200 OK
Load time	0.185 s
Memory usage	4.21 MiB
JS errors	None
Resource errors	None

uCare Support → Email Templates

URL	/wp-admin/edit.php?post_type=email_template
Aspect	menu-item
HTTP status	200 OK
Load time	0.141 s
Memory usage	4.5 MiB
JS errors	None
Resource errors	None

uCare Support → Add-ons

URL	/wp-admin/admin.php?page=ucare-add-ons
Aspect	menu-item
HTTP status	200 OK
Load time	1.849 s
Memory usage	4.2 MiB
JS errors	[ { "message": "ReferenceError: Can't find variable: Set", "trace": [ { "file": "/wp-content/plugins/ucare-support-system/assets/js/react-dom/react-dom.min.js?ver=1.7.0", "line": 124, "function": "" }, { "file": "/wp-content/plugins/ucare-support-system/assets/js/react-dom/react-dom.min.js?ver=1.7.0", "line": 12, "function": "" } ] }, { "message": "TypeError: undefined is not a constructor (evaluating 'n.find(function(t){return t.item_name===e.title})')", "trace": [ { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 1, "function": "" }, { "file": "", "line": 0, "function": "sort" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 1, "function": "" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 1, "function": "t" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 12, "function": "" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 1, "function": "t" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 12, "function": "" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 1, "function": "t" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 12, "function": "" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 1, "function": "t" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 12, "function": "" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 1, "function": "t" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 12, "function": "" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 1, "function": "t" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 12, "function": "" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 1, "function": "t" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 12, "function": "" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 1, "function": "t" }, { "file": "/wp-content/plugins/ucare-support-system/assets/admin/menu-pages/add-ons/build/bundle.production.min.js?ver=1.7.0", "line": 1, "function": "" } ] } ]
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200 OK
Load time	0.121 s
Memory usage	3.76 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.141 s	0.115 s	-0.026 s	3.1 MiB	4.31 MiB	+ 1.21 MiB
/wp-admin/edit.php	0.111 s	0.176 s	+0.065 s	3.13 MiB	4.27 MiB	+ 1.14 MiB
/wp-admin/post-new.php	0.192 s	0.169 s	-0.023 s	3.19 MiB	4.4 MiB	+ 1.21 MiB
/wp-admin/upload.php	0.100 s	0.100 s	+0.000 s	2.96 MiB	4.15 MiB	+ 1.19 MiB
/wp-admin/options-writing.php	0.117 s	0.114 s	-0.003 s	2.96 MiB	4.15 MiB	+ 1.19 MiB
/wp-admin/media-new.php	0.059 s	0.097 s	+0.038 s	2.95 MiB	4.14 MiB	+ 1.19 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.145 s	0.144 s	-0.001 s	2.99 MiB	4.18 MiB	+ 1.19 MiB
/wp-admin/post-new.php?post_type=page	0.196 s	0.079 s	-0.117 s	3.2 MiB	4.35 MiB	+ 1.15 MiB
/wp-admin/options-discussion.php	0.101 s	0.116 s	+0.015 s	2.95 MiB	4.14 MiB	+ 1.19 MiB
/wp-admin/edit-comments.php	0.089 s	0.114 s	+0.025 s	2.99 MiB	4.18 MiB	+ 1.19 MiB
/	0.096 s	0.115 s	+0.019 s	2.73 MiB	3.76 MiB	+ 1.03 MiB
Average	0.122 s	0.122 s	-0.001 s	3.01 MiB	4.18 MiB	+ 1.17 MiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

wp_ucare_logs

Options `wp_options` 16

smartcat_support_closed-email-template
smartcat_support_create_ticket_page_id
smartcat_support_customer-reply
smartcat_support_db_version
smartcat_support_edit_profile_page_id
smartcat_support_first-160-run
smartcat_support_inactive-email
smartcat_support_login_page_id
smartcat_support_new-ticket-admin-email
smartcat_support_page-id
smartcat_support_password-reset-email
smartcat_support_reply-template
smartcat_support_ticket-assigned
smartcat_support_ticket-created-email
smartcat_support_version
smartcat_support_welcome-email-template

User Metadata `wp_usermeta` 2

first_login
draft_ticket

Custom Post Types 2

ID	Name
email_template	Email Templates
support_ticket	Support Tickets

Roles 3

ID	Name
support_admin	Support Admin
support_agent	Support Agent
support_user	Support User

Capabilities 25

use_support
manage_support
manage_support_tickets
publish_support_tickets
edit_support_tickets
edit_others_support_tickets
edit_private_support_tickets
edit_published_support_tickets
delete_support_tickets
delete_others_support_tickets
delete_private_support_tickets
delete_published_support_tickets
read_private_support_tickets
edit_support_ticket_comments
publish_email_templates
read_private_email_templates
delete_email_templates
delete_others_email_templates
delete_published_email_templates
delete_private_email_templates
edit_email_templates
edit_others_email_templates
edit_private_email_templates
edit_published_email_templates
manage_site_media

PHP Error Log 6 lines

[14-Jun-2018 20:37:03 UTC] uCare upgraded to 1.0.0
[14-Jun-2018 20:37:03 UTC] uCare upgraded to 1.1.1
[14-Jun-2018 20:37:03 UTC] uCare upgraded to 1.2.0
[14-Jun-2018 20:37:03 UTC] uCare upgraded to 1.2.1
[14-Jun-2018 20:37:03 UTC] uCare upgraded to 1.3.0
[14-Jun-2018 20:37:03 UTC] uCare upgraded to 1.6.0

uCare - Support Ticket System 1.7.0