Report - uCare - Support Ticket System 1.7.1

Does uCare - Support Ticket System work with WordPress 5.0 and PHP 7.0.16? A smoke test was performed on 2018-12-10 16:39:11 UTC.

Summary

Errors

3	WordPress deprecation warnings
6	Unrecognized messages in the PHP error log
1	JavaScript exceptions
	All test pages loaded successfully
18	Resource errors (CSS, JS, images, fonts and so on.) 18 403 Forbidden

Performance

Memory usage: 1.26 MiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	5.0
PHP version	7.0.16
MySQL version	5.7.17
PHP memory limit	256M

Plugin Info

Last updated	2018-12-11T19:49:00+00:00
Active installs	2,000+
WordPress.org page	https://wordpress.org/plugins/ucare-support-system/
Badges	Get badge code

Pages 16

‹ Test site — WordPress

URL	/wp-admin/plugins.php?page=ucare-tutorial
Requested URL	/wp-admin/plugins.php?action=activate&plugin=ucare-support-system%2Fplugin.php&plugin_status=all&paged=1&s&_wpnonce=1c10840b69
Aspect	after-activation
HTTP status	200 OK
Load time	1.156 s
Memory usage	4.52 MiB
JS errors	None
Resource errors	`[ { "errorCode": 202, "errorString": "Error downloading https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-auto-agent.png - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-auto-agent.png" } ]`

Featured Themes

URL	/wp-admin/admin.php?page=featured-themes
Aspect	menu-item
HTTP status	200 OK
Load time	1.057 s
Memory usage	4.49 MiB
JS errors	None
Resource errors	[ { "errorCode": 202, "errorString": "Error downloading https://smartcatdesign.net/wp-content/uploads/edd/Athena.jpg - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://smartcatdesign.net/wp-content/uploads/edd/Athena.jpg" }, { "errorCode": 202, "errorString": "Error downloading https://smartcatdesign.net/wp-content/uploads/edd/Byblos.jpg - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://smartcatdesign.net/wp-content/uploads/edd/Byblos.jpg" }, { "errorCode": 202, "errorString": "Error downloading https://smartcatdesign.net/wp-content/uploads/nJHSD5W.jpg - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://smartcatdesign.net/wp-content/uploads/nJHSD5W.jpg" }, { "errorCode": 202, "errorString": "Error downloading https://smartcatdesign.net/wp-content/uploads/edd/ares-pro.jpg - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://smartcatdesign.net/wp-content/uploads/edd/ares-pro.jpg" } ]

uCare Support

URL	/wp-admin/admin.php?page=ucare_support
Aspect	menu-item
HTTP status	200 OK
Load time	0.123 s
Memory usage	4.66 MiB
JS errors	None
Resource errors	None

uCare Support → Logs

URL	/wp-admin/admin.php?page=ucare_support&tab=logs
Aspect	menu-item-tab
HTTP status	200 OK
Load time	0.124 s
Memory usage	4.51 MiB
JS errors	None
Resource errors	None

uCare Support → Support Tickets

URL	/support/
Requested URL	/wp-admin/edit.php?post_type=support_ticket
Aspect	menu-item
HTTP status	200 OK
Load time	0.185 s
Memory usage	N/A
JS errors	None
Resource errors	None

uCare Support → Create Ticket

URL	/support/create-ticket/
Requested URL	/wp-admin/post-new.php?post_type=support_ticket
Aspect	menu-item
HTTP status	200 OK
Load time	0.494 s
Memory usage	N/A
JS errors	[ { "message": "Error: No URL provided.", "trace": [ { "file": "/wp-content/plugins/ucare-support-system/assets/js/dropzone/dropzone.min.js?ver=1.7.1", "line": 1, "function": "c" }, { "file": "/wp-content/plugins/ucare-support-system/assets/js/dropzone/dropzone.min.js?ver=1.7.1", "line": 1, "function": "discover" }, { "file": "/wp-content/plugins/ucare-support-system/assets/js/dropzone/dropzone.min.js?ver=1.7.1", "line": 2, "function": "_autoDiscoverFunction" }, { "file": "/wp-content/plugins/ucare-support-system/assets/js/dropzone/dropzone.min.js?ver=1.7.1", "line": 2, "function": "f" } ] } ]
Resource errors	None

uCare Support → Ticket Categories

URL	/wp-admin/edit-tags.php?post_type=support_ticket&taxonomy=ticket_category
Aspect	menu-item
HTTP status	200 OK
Load time	0.122 s
Memory usage	4.4 MiB
JS errors	None
Resource errors	None

uCare Support → Settings

URL	/wp-admin/admin.php?page=uc-settings
Aspect	menu-item
HTTP status	200 OK
Load time	0.119 s
Memory usage	4.51 MiB
JS errors	None
Resource errors	None

uCare Support → Settings → Display

URL	/wp-admin/admin.php?page=uc-settings&tab=uc-display
Aspect	menu-item-tab
HTTP status	200 OK
Load time	0.187 s
Memory usage	4.39 MiB
JS errors	None
Resource errors	None

uCare Support → Settings → Appearance

URL	/wp-admin/admin.php?page=uc-settings&tab=uc-appearance
Aspect	menu-item-tab
HTTP status	200 OK
Load time	0.284 s
Memory usage	4.39 MiB
JS errors	None
Resource errors	None

uCare Support → Settings → Email

URL	/wp-admin/admin.php?page=uc-settings&tab=uc-email
Aspect	menu-item-tab
HTTP status	200 OK
Load time	0.215 s
Memory usage	4.39 MiB
JS errors	None
Resource errors	None

uCare Support → Settings → Advanced

URL	/wp-admin/admin.php?page=uc-settings&tab=uc-advanced
Aspect	menu-item-tab
HTTP status	200 OK
Load time	0.218 s
Memory usage	4.48 MiB
JS errors	None
Resource errors	None

uCare Support → Settings → Privacy

URL	/wp-admin/admin.php?page=uc-settings&tab=uc-privacy
Aspect	menu-item-tab
HTTP status	200 OK
Load time	0.160 s
Memory usage	4.43 MiB
JS errors	None
Resource errors	None

uCare Support → Email Templates

URL	/wp-admin/edit.php?post_type=email_template
Aspect	menu-item
HTTP status	200 OK
Load time	0.145 s
Memory usage	4.79 MiB
JS errors	None
Resource errors	None

uCare Support → Add-ons

URL	/wp-admin/admin.php?page=ucare-add-ons
Aspect	menu-item
HTTP status	200 OK
Load time	1.003 s
Memory usage	4.43 MiB
JS errors	None
Resource errors	[ { "errorCode": 202, "errorString": "Error downloading https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-auto-agent.png - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-auto-agent.png" }, { "errorCode": 202, "errorString": "Error downloading https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-social-login.png - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-social-login.png" }, { "errorCode": 202, "errorString": "Error downloading https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-woocommerce.png - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-woocommerce.png" }, { "errorCode": 202, "errorString": "Error downloading https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-custom-fields.png - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-custom-fields.png" }, { "errorCode": 202, "errorString": "Error downloading https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-slack.png - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-slack.png" }, { "errorCode": 202, "errorString": "Error downloading https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-edd.png - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-edd.png" }, { "errorCode": 202, "errorString": "Error downloading https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-pro.png - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-pro.png" }, { "errorCode": 202, "errorString": "Error downloading https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-private-notes.png - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-private-notes.png" }, { "errorCode": 202, "errorString": "Error downloading https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-agent-assignment.png - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-agent-assignment.png" }, { "errorCode": 202, "errorString": "Error downloading https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-email-piping.png - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-email-piping.png" }, { "errorCode": 202, "errorString": "Error downloading https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-knowledge-base-1.png - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-knowledge-base-1.png" }, { "errorCode": 202, "errorString": "Error downloading https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-mailchimp.png - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-mailchimp.png" }, { "errorCode": 202, "errorString": "Error downloading https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-customer-satisfaction.jpg - server replied: Forbidden", "status": 403, "statusText": "Forbidden", "url": "https://ucaresupport.com/wp-content/uploads/edd/2018/05/ucare-customer-satisfaction.jpg" } ]

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200 OK
Load time	0.101 s
Memory usage	3.98 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.161 s	0.066 s	-0.095 s	3.22 MiB	4.47 MiB	+ 1.24 MiB
/wp-admin/edit.php	0.125 s	0.172 s	+0.047 s	3.25 MiB	4.49 MiB	+ 1.24 MiB
/wp-admin/post-new.php	0.534 s	0.325 s	-0.209 s	4.92 MiB	6.35 MiB	+ 1.43 MiB
/wp-admin/upload.php	0.042 s	0.084 s	+0.042 s	3.15 MiB	4.38 MiB	+ 1.23 MiB
/wp-admin/options-writing.php	0.082 s	0.162 s	+0.080 s	3.14 MiB	4.37 MiB	+ 1.23 MiB
/wp-admin/media-new.php	0.057 s	0.068 s	+0.011 s	3.07 MiB	4.36 MiB	+ 1.3 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.113 s	0.181 s	+0.068 s	3.17 MiB	4.41 MiB	+ 1.24 MiB
/wp-admin/post-new.php?post_type=page	0.446 s	0.334 s	-0.112 s	4.9 MiB	6.33 MiB	+ 1.42 MiB
/wp-admin/options-discussion.php	0.033 s	0.210 s	+0.177 s	3.07 MiB	4.37 MiB	+ 1.3 MiB
/wp-admin/edit-comments.php	0.091 s	0.169 s	+0.078 s	3.18 MiB	4.41 MiB	+ 1.23 MiB
/	0.106 s	0.101 s	-0.005 s	2.93 MiB	3.98 MiB	+ 1.05 MiB
Average	0.163 s	0.170 s	+0.007 s	3.46 MiB	4.72 MiB	+ 1.26 MiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

wp_ucare_logs

Options `wp_options` 16

smartcat_support_closed-email-template
smartcat_support_create_ticket_page_id
smartcat_support_customer-reply
smartcat_support_db_version
smartcat_support_edit_profile_page_id
smartcat_support_first-160-run
smartcat_support_inactive-email
smartcat_support_login_page_id
smartcat_support_new-ticket-admin-email
smartcat_support_page-id
smartcat_support_password-reset-email
smartcat_support_reply-template
smartcat_support_ticket-assigned
smartcat_support_ticket-created-email
smartcat_support_version
smartcat_support_welcome-email-template

User Metadata `wp_usermeta` 2

first_login
draft_ticket

Custom Post Types 2

ID	Name
email_template	Email Templates
support_ticket	Support Tickets

Roles 3

ID	Name
support_admin	Support Admin
support_agent	Support Agent
support_user	Support User

Capabilities 25

use_support
manage_support
manage_support_tickets
publish_support_tickets
edit_support_tickets
edit_others_support_tickets
edit_private_support_tickets
edit_published_support_tickets
delete_support_tickets
delete_others_support_tickets
delete_private_support_tickets
delete_published_support_tickets
read_private_support_tickets
edit_support_ticket_comments
publish_email_templates
read_private_email_templates
delete_email_templates
delete_others_email_templates
delete_published_email_templates
delete_private_email_templates
edit_email_templates
edit_others_email_templates
edit_private_email_templates
edit_published_email_templates
manage_site_media

PHP Error Log 9 lines

[10-Dec-2018 16:39:20 UTC] uCare upgraded to 1.0.0
[10-Dec-2018 16:39:20 UTC] uCare upgraded to 1.1.1
[10-Dec-2018 16:39:20 UTC] uCare upgraded to 1.2.0
[10-Dec-2018 16:39:20 UTC] uCare upgraded to 1.2.1
[10-Dec-2018 16:39:20 UTC] uCare upgraded to 1.3.0
[10-Dec-2018 16:39:20 UTC] uCare upgraded to 1.6.0
[10-Dec-2018 16:39:29 UTC] PHP Notice:  edit_form_advanced is <strong>deprecated</strong> since version 5.0.0! Use block_editor_meta_box_hidden_fields instead. This action is still supported in the classic editor, but is deprecated in the block editor. in /wp-includes/functions.php on line 4112
[10-Dec-2018 16:39:39 UTC] PHP Notice:  edit_form_advanced is <strong>deprecated</strong> since version 5.0.0! Use block_editor_meta_box_hidden_fields instead. This action is still supported in the classic editor, but is deprecated in the block editor. in /wp-includes/functions.php on line 4112
[10-Dec-2018 16:39:41 UTC] PHP Notice:  edit_form_advanced is <strong>deprecated</strong> since version 5.0.0! Use block_editor_meta_box_hidden_fields instead. This action is still supported in the classic editor, but is deprecated in the block editor. in /wp-includes/functions.php on line 4112

uCare - Support Ticket System 1.7.1